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FAQs

No. You can access the system from any web browser with an Internet connection.
No. Our solution is hosted, meaning that we take care of this for you.
Hosting is free. We provide up to 10 email addresses free of charge. Additional email addresses are available at a small charge.
No. We have a transparent pricing policy. A clear breakdown of your monthly license fee along with any setup costs is provided by our sales representative. We have additional services such as SMS credits which can be seen via our Plugins section within our estate agency software package.
Yes. And also any other platform that lets you browse the Internet.
Any smart phone device with a browser such as an iPhone or Android based device like Samsung Galaxy.
Your domain name will stay in your control, with your existing domain name registrar (such as 123-reg.co.uk). Your domain is then pointed to our servers (we can do this for you when you are ready to go live).
No. We provide you with a test website address. Once you are happy for the website to go live, we then make the required modifications, so your website switches over seamlessly.
No. You can purchase the domain name from any registrar, so it remains in your control.
You will have your own company website address and email, such as info@yourcompany.co.uk etc.
You can log in to the software and have access to the online tutorials within 24 hours of signing up. Template integration and data migration takes approximately 5 days. Franchise estate agents take approximately 1 month.
Yes. We have many levels of security and encryptions in place to ensure that your data is secure.
Yes. We have several backup routines, including offsite/co-located backups.
Yes! Our data is hosted with UK Fast - one of UK's leading providers, powering the worlds biggest brands.
No. Upgrades are free.
Yes. Data migration takes around 5 working days from the moment you provide us with your data.
Yes. Backups and data exports are always available to download from within the system.
No. We operate on a rolling monthly contract, with no long-term commitment.
A new website from a template takes around 1-2 weeks from start to completion. Bespoke websites can take between 4-6 weeks, depending on your requirements.
We have a comprehensive online training course, video-based tutorials and regular webinars. It takes a couple of hours to go through the online based course material.
Our telephone support team operate during UK office hours which is Monday to Friday, 9am to 6pm. Out of hours support is available via email, 24 hours, 7 days a week.
Yes. We have an estate agency software, reporting and website platform especially designed for a franchise setup.
No. One user can log in from any location.
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Gnomen Ltd, Studio 219 Paynes Wharf, 23-25 Wharf Street, London, SE8 3GG. Company no: 05607551 | VAT no: 893 6772 63 ~ info@gnomen.co.uk