Our software subscription license is based on a monthly rolling contract. License fees are non-refundable, but you can at any point downgrade your user licenses, or cancel your subscription at a month's notice.
We honor a full refund of your set up fee you are not happy during your 30 Day Trail Period and would like to cancel the software subscription. In the event where labour/man hours have incurred by Gnomen's staff for services such as face-to-face training, data migration, template integration, etc. a full refund is given at the Manager's descretion, or a deduction may be made to cover the cost of labour incurred.
Websites are refundable where no labour has incurred. If any labour has incurred by our web designers a deduction will be made for any labour carried out based on a daily rate of £450+VAT up to the value of the website. If a website purchase is made based on a monthly subscription fee, you are subject to a one year minimum contract. The amount of one year's of website subscription fee is payable in full if the contract is terminated within the first 12 months.